Charter, the cable-TV and Internet provider that serves Monroe, is putting safeguards in place to stabilize its workforce and network in preparation for the impact of the impending snowstorm.
“We are hoping for the best, but preparing for the worst,” said Gregory A. Garabedian, Charter vice president and general manager for New England. “We are tracking the storm’s path, and taking necessary precautions to ensure that our employees are prepared, in order to ensure any service interruptions to customers are limited.”
Charter’s storm preparation plan includes an internal employee alert system; making sure all Charter facilities in the path of the storm are properly stocked with equipment and resources readied at staging areas in safe locations; and notifying suppliers of fiber and cable to be on stand-by alert.
Special service attention is given to hospitals, government and community facilities that depend on uninterrupted Charter services.
Garabedian said the company does “everything within our power to make sure our services remain online throughout the duration of the storm. Charter also maintains a close working relationship with local power companies, in order to safely expedite any repairs and restore service if any network damage were to occur.”
How to contact Charter
In efforts to communicate effectively with customers during severe weather, Charter has established a Storm Center webpage featuring emergency preparedness and real-time service restoration information at charter.com. Customers can also notify Charter regarding network storm damage by calling 888-GET-CHARTER (888-438-2427), or email service inquires or questions to CharterRecovery@chartercom.com.